Software License Purchase Refunds

Strata offers a no-questions-asked, 30 day money back guarantee on purchases of Software Application Licenses and Software Application License Fees made from the shandongyd.net online store. However, monthly subscription payments made on Software Application Licenses are not eligible for refunds. We encourage you to contact sales@shandongyd.net prior to purchase if you have any questions about whether an application will be suitable for your purpose. We also offer free email based support to help you get the most out of your purchase. We encourage you to utilize support@shandongyd.net prior to any refund request to see if we can resolve whatever issues you may be experiencing.

Resources, 3D Models and Other Design Assets Purchase Refunds

We encourage our artists to do the best job possible of presenting their products to the customers. If you have purchased a model or other design assets and you feel there is either a functional problem or a misrepresentation by the product’s screenshots and description, we are dedicated to working with you to make the situation right.

Customers are eligible for refunds when something is clearly wrong with a product or if the file contents and/or quality have been misrepresented by the artist. Customers are only eligible for a refund if we are notified within 7 days of purchase – please alert us immediately if you have a problem.

Destruction of Refunded Items

If a refund is granted, you are legally bound to destroy all copies of the purchased files. We require that you sign a binding document stating that you no longer have the rights to use or keep any of the purchased files.

We encourage you to contact sales@shandongyd.net prior to purchase if you have questions about an item you are considering for purchase. We are happy to provide you with as much information as possible to make sure you get the product that best suits your needs.